Crunch Fitness - Garwood

Had to move away from Westfield for work permanently due to reassignment. Paid my membership in full and asked about what I could do for a transfer to another location or refund of my money since I only used the gym for 2 months. Refusal to help at all, or give any options. Customer service is completely non existent. I chose the pay in full since I had heard horror stories about canceling memberships here, and figured paying in full would be more straightforward. Terrible service for service members!

This place is run by a bunch of kids. Depressed and awful staff. No one helps you. Front desk staff are always clueless. Andrew the Manager is rude and cocky for no reason, and lies about how you can use memberships just so they can charge you more. They harass you for money and private info via calls and texts even though you’ve cancelled services. Smelly workout area. Machines are always greasy. They wouldnt refund my family member who never stepped foot in the gym and wanted to cancel. Also took the $80 yearly fee even though they were informed of the cancellation. They don’t respond to emails. You have to go there in person to make sure they do it otherwise they’ll just lie about it. Classes below average and not beneficial. Also short class timings. Everything everyone wrote is true. Don’t come here if you’re a beginner and unless you have your own routine on the machines. The 2nd star is for Gina she’s great.

I am not the type to write reviews, but I have been going to Crunch Garwood for about 2.5 years and loved it for the most part up until this year. It has gotten way too packed. I understand it is a public commercial gym, but it has gotten out of hand. A majority of the members are under 18 years old and do nothing but mess around the whole time. They come in groups of 3-4+ and occupy machines and benches/racks for excessive amounts of time. Most of them do not belong in a Rec center let alone a weightlifting gym. Every single one of the trainers (besides Andrew/“AD”) are very arrogant and not friendly whatsoever, ESPECIALLY the ones who run the HIIT classes and whatever other fitness classes are ran. They take up more than half the gym during the busiest hours (4-6) with these classes that sometimes only contain 4 people, yet they still close off half the gym making it even more packed and crammed up than it already is, which seems impossible, but is not. More than half of the desk workers are miserable, the others are pretty nice ESPECIALLY GINA!! She is the nicest worker in that gym and I will miss her very much. And last but not least, the older men. As I said, most of the members at this gym are anywhere between 15-20, but there are still many adults that are active members obviously. But, there are a few men (one in particular), who in a lack of better words, are CREEPS (this is coming from a guy). Like I said, one man in particular who I will not name, but goes to crunch for hours a day around 4-6, every day, and does nothing besides CREEPILY STARE and APPROACH predominately UNDERAGE teenagers, boys and girls. I am one of many people who has complained and pointed it out to other members and the staff about this man specifically who is the worst one, but not the only one. If you go to Crunch Garwood anywhere between 4-6, you more than likely know who “towel guy”/“the creep” is. And from what I hear, he lives in a town no where near Garwood that I will not name. With that being said, the Glory Days of crunch have been gone for a long time and it is getting worse by the day and it’s very sad to see considering this has been a place I have gone to almost every single day for over two years. Think twice before getting a membership here.

I’ve been going here for about a year. It’s a lot more crowded lately with high schoolers. It’s always pretty clean when I go but I always wipe down the machines. I did take a few classes and didn’t enjoy them as much as I thought I would…thought it was just me. The front desk staff is always pretty friendly. I’ve never spoken to the manager that I know of so not sure about her/him. I’ll continue to keep going. I really like the hydro massage chair!

Tried to cancel and they literally scammed me! I’m reporting them to the Better Business Bureau ASAP! also, the General Manager ASHLEY HAS NO MANNERS ! She is actually so rude! Can only cancel in person when a manager is present she won’t come out and there’s never a manager if you need to cancel! Run away! Go to A different gym they are the worst gym ever